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bet12 collects and uses your information only to run your wallet, process transactions through Rocket and Bank Transfer, and keep your session secure. What we collect, why we collect it, and how you can review or correct it — that is what this policy covers.
This policy applies to every account registered on bet12 and to every interaction you have with our platform — from the moment you open the account page to each session you start on mobile or desktop. We collect the information you provide during registration: your name, contact details, and the payment method you link to your wallet. When you use Rocket or Bank Transfer to fund your account, the transaction reference and amount are recorded in your account history. We also collect device and session data automatically — browser type, IP address, and pages visited — to keep your account secure and to understand how the lobby is used. This data is not sold to third parties. It is shared only with payment processors handling your Rocket or Bank Transfer transactions, and with service providers who operate our platform infrastructure under strict data-handling agreements. Access to this platform and the rights described in this policy depend on your local law and the eligible regions where bet12 operates. If you are accessing from Bangladesh, local data-protection rules apply alongside this policy. We keep this document current; the date at the bottom of this page reflects the most recent revision.
Payment references from Rocket top-ups are stored in your account wallet history. We use this only to reconcile your balance and respond to transaction queries.
Bank Transfer deposits are logged with the reference number and amount. These records are held for the period required by applicable financial regulations.
Name, contact details and login credentials you provide at sign-up are stored securely and used only to operate your account and verify your identity when needed.
Browser type, IP address and session timestamps are collected automatically to protect your account from unauthorised access and to maintain platform stability.
Not every service you reach from bet12 falls under this policy. Understanding the boundary helps you know where your data rights apply and where a third party's own terms govern instead.
Login, registration, password reset and session management on bet12 are fully covered. Any data you submit through these flows is handled under this policy.
Deposits and withdrawals processed through Rocket or Bank Transfer are covered here for the data we hold. The payment provider's own privacy terms govern data on their side of the transaction.
Your browsing activity within the bet12 lobby — game sessions, page visits, click paths — is covered. Game studios supplying content to the lobby do not receive your personal account data.
Any external site you reach by following a link from bet12 operates under its own privacy policy. We have no control over how those sites collect or use your data.
You have practical options for managing the data we hold on your account. To review what we have on file, open your account settings page — your registered contact details, linked payment method and transaction history are visible there. If any detail is wrong, you can update it directly from the account page or contact our support team to request a correction. Want to know more about a specific data point — why it was collected or how long it is kept? Send a written request through the support contact route listed on this page. We will respond within the timeframe required by applicable rules. If you decide to close your account, some records are retained for the period required by financial and legal obligations; we will tell you which ones and for how long when you make that request. Availability of these rights depends on your local law and the eligible region you are accessing from.
Open the account settings page to see your registered details, wallet history and linked payment method at any time.
Update your contact information directly in account settings, or raise a correction request through our support channel if the field is not editable.
Submit a written query through the support route on this page to ask why a data point was collected, how it is used, or when it will be deleted.
Contact support to start the account closure process. We will confirm which records must be retained under applicable rules and for how long.
If you have a question about this policy, want to exercise a data right, or need to report a concern, use one of the contact routes below. We do not publish response-time commitments here; check the support page for any current service information.
Open the chat widget from any page on bet12 to reach the support team directly. Use this route for account-specific data queries.
Send a written privacy request to the email address listed on the Contact page of bet12. Include your registered account details so we can locate your record.
The Help Centre on bet12 has published articles on account data, wallet records and cookie settings. Check there first for answers to common policy questions.
We apply access controls and encryption to the data stored on your account. Here is how each area works in practice.
We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can manage cookie preferences through your browser settings; disabling analytics cookies does not affect your account or wallet.
Your password is stored in hashed form and never readable by our team. Suspicious login attempts trigger a verification step. If you notice unexpected activity, contact support immediately through live chat.
Account and transaction records are kept for the period required by applicable financial regulations. After that period, personal data is deleted or anonymised. You can ask about the retention period for a specific record type via the email support route.
When this policy changes in a material way, we post a notice on the site and update the revision date at the bottom of this page. Continued use of your account after a change is posted means you have seen the updated terms.
These are the questions we hear most often about how bet12 handles account data.
We collect the details you enter during registration — name, contact information and login credentials — plus device and session data generated automatically when you use the site. Payment references from Rocket or Bank Transfer transactions are also stored in your wallet history.
We share data only with payment processors handling your Rocket or Bank Transfer transactions and with infrastructure providers who operate the platform under strict data agreements. We do not sell your personal data to any third party.
Open your account settings page — your registered contact details, linked payment method and transaction history are displayed there. For data not visible in settings, send a written request through the email support route listed on the Contact page.
Yes. Update editable fields directly in account settings, or contact support to request a correction. For deletion, note that some financial records must be retained for the period required by applicable regulations; we will confirm which ones apply to your account.
We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can disable analytics cookies through your browser settings without affecting your account access or wallet functionality.
Access to bet12 and the data rights described here depend on your local law and the eligible regions where the platform operates. If you are accessing from Bangladesh, local data-protection rules apply alongside this policy. Check the Help Centre for region-specific details.